Fastest growing online shopping site
Lazada has just celebrated its first anniversary for its operations in the Philippines. But before it opened here, it has already taken other Southeast Asian countries by storm. With the long list of products available in its inventory, coupled with impeccable services, this widespread popularity is not surprising at all.
In fact, within just a year, this site has
already been given the recognition as the Philippines’
online shopping mall. And I could not agree more. Everything that I need is
right here—from books, movies and music to electronic devices, hot gadgets and
trendy fashion items.
And it does not stop there! In its pursuit
of customer satisfaction, this site continues to add new items to its inventory
on a regular basis. In fact, every time I visit, it never fails to wow me with
the new arrivals for every category. The list just continues to grow longer. With
this site, there is always something to look forward to. And that is one of the
factors that got me hooked to it.
Customer service
Aside from the long list of product
inventory, another factor that impressed me is the customer service rendered by
the Lazada online mall. This is a
very important issue for me. I always make it a point to find a site that has
reliable customer service. This way, I always have something or someone to turn
to when I have any concerns with the items I want to order, or the package that
I am expecting.
In this regard, this site has customer service representatives who are always at their toes to assist customers like me in whatever means possible. For instance, I can seek their help to help me weigh the pros and cons of certain items so that I can finally decide which to buy. At the same time, they also give me updates regarding my order. That I will elaborate on my next point.
Finally, the company’s customer service
hotline is available every day. Yes, there are people to assist me during
weekends and even the holidays. This is important for me since I am very busy
during the weekdays. So the weekend and holidays are all I have to catch up on
my shopping.
Follow up or change my order
Now let me go back to my point on following up my order. The Lazada online mall actually has provisions to help checking order status faster and easier. The screen grab on the right is an example.
The “Order Status”
link can be found at the homepage. I can just click to follow up on my order.
Or I can call the hotline and talk to customer service representatives. With
that, I have peace of mind that I will receive the items I paid for.
Lazada Philippines Commercial
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