When
you think it isn’t possible that Lazada asserts itself and makes it happen.
Online shopping has taken a whole different approach giving customers complete
control over their online activities. As a field that puts online users to a
very vulnerable state, it has become online stores’ goal to emphasize the
safety of buying online. Lazada made it very easy for many Filipinos charming
over a million of them in a year’s time.
I
find no reason as to why online shopping should be feared. Every business
venture generally has an area of weakness but this doesn’t take away the
possibility of making it strong enough to be an advantage. Lazada made itself
certified safe for any forms of transactions by going through Payment Card
Industry Data Security Standard or PCI DSS’ series of tests that it was able to
pass. PCI DSS is in charge of making sure that a certain company’s system is
secure and safe from hacking putting to risk personal information of customers.
Lazada
conditioned itself to be the best of what ecommerce has to offer specifically
in Southeast Asia establishing counterparts in Thailand, Vietnam, Indonesia and
Malaysia as well. All five ventures initially funded by Rocket Internet aims to
provide top quality online selling. Products that are not necessarily put
together are combined in one site for ultimate customer convenience. True to it’s
meaning, it is a shopping mall that has what Filipinos want down to babies’
toys. It is a mixture of items that Filipinos of all ages would be likely
fascinated with.
As
mentioned earlier, this online shopping mall has secured its customers in any
way possible that all the purchases are done with great determination to
provide only the best service available in the country. Return policies that
allow exchanges or refunds is the shopping site’s way of ensuring the customers
that any malfunctions or wrong deliveries were not intended and were probably
due to human error at the most. And to manage the said damages, the return
policy is given as a customer right that comes along with every transaction
made.
Over
800 service centers around the country are available to make it easier for
customers to address their concerns. Since the company caters to a nationwide
market, reaching out to each one almost instantly can be very difficult. So to
make it more manageable, it partnered with its product hosts so that customers
may directly be accommodated. It also became exclusive with the top two
delivery services in the country LBC and 2GO promising to provide excellent
shipment anywhere in the country.
Another
praised feature in the website is its order tracking service. After every
purchase, customers will be given a tracking code that will help them know the
status of their orders. The code must simply be entered on the tracking page
along with the email the customer provided upon check out to ensure security.
This has become very popular in a lot of sites because of online traffic that
disables better communication between the buyer and seller.
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