Ultimate gesture of an online mall to ensure customer’s trust

Shopping can now be done in two methods nowadays. You can always go for the conventional shopping on traditional malls or shop online on online stores or malls. It has now come to a point were either of the two is a chosen option depending on the situation of the customer. However, there are still some online users that still question the credibility and reliability of online malls. The existence of frauds and scams lurking in online transactions still bothers most online customers, most especially firs timers. So for most of us, it not surprising to see on why customers are avoiding shopping online to begin with and still choose traditional shopping just to be assured. It's more challenging for online shopping to be accepted in the country because only a few posses their own credit card, which is the primary online payment method by any typical online store. It cannot be helped that a lot of the first time shoppers also think twice before proceeding in online shopping. A lot of audits and convincing factors needs to be measured first before proceeding. Take for example some certain measurements that customers conduct like if the online stores have a safe and secured line for credit card transactions. A lot of these are weighed in before customers proceed with online shopping.

Everything changed after Lazada's presences were felt here in the local online market last year. After they arrived in the country, they already have a solution to our Ecommerce woes in the country. They introduced an alternative payment method that will solve both of the major Ecommerce woes in the country. They named it Cash on Delivery or C.O.D. as many refers to it. Customers will feel secured with this kind of payment setup with them. Risk is lesser with this payment method since customers don't need to expose their credit card details and can proceed right away on testing their service. How will it help the customers in the shopping online? Online customers can visit their website and check out their huge selection of items. Customers who already know what to buy on the website won't need to pay it right away. Unlike conventional online stores, customers are not required to pay upfront before their orders are processed. Customers can relax once they have given their delivery details and wait for it to arrive between two to five days.

Actually, customers are only required to pay in cash only after order package is handed over to them in real time. Lazada may cover delivery fee as long as the order value exceeds the one thousand-peso mark. Customers can keep their money up until their orders arrived which is a good situation from their end.  As a matter of fact, it's actually surprising to see that any online store will agree to have this kind of setup with their customers.  This puts an online business to high vulnerability since a lot of online scammers can just fake their orders. But on the other hand, it’s the ultimate gesture they can show to their customers that they are legit online mall willing to give all their advantages away for the sake of their customer’s approval.