Shopping
has always been part of our culture. It only varies whether you are shopping
for necessities or just for luxury. With that in mind, will online shopping be
able to level with the satisfaction we get from traditional shopping? If this were
asked in the mid 2000, a lot of us would have said no on online shopping. It is
very important for online malls to have a credible reputation for customers to
consider shopping at their store. Online malls are actually scary to deal with
since a there's a chance some of them are just scams and frauds. It's even
harder for most consumers to shop online since they don't have any credit
cards. It’s not because the majority of the population can’t buy at all. It’s
just that we prefer to pay in cash and get what we want in real time. It’s
another story about the security that customers usually question in online.
It's
no surprise that a lot of the first time customers asks themselves a lot of
question before proceeding on their online shopping. Actually, there is certain
measurement that customers conduct like if the online stores have a safe and
secured line for credit card transactions. These are the issues that online
customers consider before going with online shopping. The perception in online
shopping drastically changed when website like Lazada arrived in the country
last year. Once they arrived in the country, they brought with them a solution
that will solve the local Ecommerce issues in the country. It’s actually a
widely known payment method in the country. However, it was only used in
offline transactions and mostly on fast food delivery services.
Their
alternative payment method solved both of the major issues in the local
Ecommerce. They referred to it as Cash on Delivery while other customers
usually call it C.O.D. People can actually trust them with this kind of setup
in online. By having this option, customers are not required to surrender their
credit card details and can try their service without risking too much. How can
it make it easier for customers? They can select from the huge selection of
their website. Customers who already know what to buy on the website won't need
to pay it right away.
Once
the customer selects the “Cash on Delivery” as their form of payment method,
the website only asks only a couple of details from them which is the name of
the recipient of the order and the preferred shipping address. Customers can
receive their orders between two to five days after completing the delivery details;
some even encountered same day delivery. Customers will only be subject to pay
in cash once their orders are handed over to them upon delivery. As long as it
exceeds one thousand pesos, they will cover delivery fee. Customer can feel
assured that they have security on their money since they can keep it up until
their orders arrived. It's actually rare to see this kind of setup between a
customers and online store were customers have the advantage.
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